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The Sensory Gap: How Quality Images Boost Online Sales

Three menswear fashion models wearing high end streetwear clothes

The Sensory Gap: How Quality Images Boost Online Sales

The Opportunity

In the digital age, where online shopping has become a ubiquitous aspect of consumer behaviour, the importance of e-commerce photography cannot be overstated. It's the visual handshake between brands and consumers, playing a pivotal role in not just attracting customers but also in influencing their purchasing decisions. As the adage goes, "A picture is worth a thousand words," and in the realm of e-commerce, this couldn't be truer. High-quality images serve as a crucial bridge, translating the tactile shopping experience into the virtual world. They convey the quality, value, and essence of the products, thereby shaping the customer's perception and engagement. Particularly in fashion retail, where visual appeal is paramount, the impact of compelling photography is profound. Through this article, we delve into the world of fashion e-commerce photography, exploring how it enhances online shopping experiences and ultimately boosts sales.

The Sensory Gap

For a fashion buyer, the journey begins with the visual narrative told by the product photography. High-quality photographs not only display the item but also narrate its story, showcasing the texture, fit, and true colour. This is especially vital in fashion e-commerce, where the customer cannot physically touch or try on the product. The images need to compensate for this sensory gap, providing a near-tangible experience. 

e-commerce photography statistics
Data source - Locad

Building Trust and Credibility

Quality imagery fosters trust. When fashion buyers see clear, detailed images, they gain confidence in the authenticity and quality of the product and the brand. Blurry or low-quality images can raise doubts about the legitimacy of the e-commerce site and the quality of the products offered, deterring potential purchases. In a 2022 study , 68,7% of respondents indicated that image quality conveys credibility and 71,9% strongly agreed that the quality of the photograph has power in the purchase decision. The research also notably reveals that a significant majority of respondents, 88% to be precise, agree on a key aspect: when the product received by the consumer matches the e-commerce photography, it encourages the consumer to engage in the shopping experience once more.

e-commerce photography statistics
Data source - 2022 study

Enhancing Consumer Engagement

Have you ever found yourself repeatedly scrolling through a product's images? The reality is that as we approach the point of purchase, our need for detailed information about the product increases, particularly for items with higher price tags. Consider a fashion buyer looking for a luxury handbag. The buyer's decision will largely depend on the visual representation of the bag's features:

  • The quality of the material and finish - Shots accentuating individual product material, colour or texture:
JW Anderson bags shot by LRP
Photography by LRP, Client: JW Anderson

  • Size and scale - On model photography / How it looks when carried:
DSM London and Metier London On-Model eCommerce Photography by LRP
Photography by LRP, Client: DSM (left), Métier (left)


  • Details of craftsmanship - Detail shots of key hardware, lining, stitching or any other points:
J&M Davidson bags e-commerce photography shot by LRP
Photography by LRP, Client: J&M Davidson


  • Function features - Interior shots:
Stella McCartney bags interior shots for ecommerce photography by LRP
Photography by LRP, Client: Stella McCartney

Metier multiple shots of the handbag with women model shot by LRP
Moving Image by LRP, Client: Métier

Engaging images and multi-touch point experiences lead to longer site visit durations. Most importantly it allows for more informed decision making, reducing the likelihood of returns due to unmet expectations.

Final Thoughts - The ROI

To conclude, the Sensory Gap in fashion e-commerce presents both a challenge and an opportunity. The challenge lies in effectively simulating the physical shopping experience in a purely digital environment. The opportunity is that with the power of high-quality e-commerce photography and innovative digital content techniques, e-commerce businesses can transform this gap into a compelling visual experience. This not only enhances customer engagement and satisfaction but also builds a foundation of trust and authenticity that is essential for the success of any online retail business today.

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